Privacy Policy for Keizer Technologies

At Keizer Technologies (“Keizer,” “we,” “us,” or “our“), we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website located at https://www.keizertechnologies.com (the “Website“), our AI-powered patient engagement platform, including Keizer Front Desk™ (the “Platform“), available through our web applications, integrations, APIs, and related services, and when you otherwise interact with us.

1. Description of Users and Acceptance of Terms

This Privacy Policy applies to:

Visitors – Individuals who browse our Website.
Customers – Healthcare organizations, medical practices, clinics, telehealth providers, and businesses that subscribe to our Platform.
Authorized Users – Employees, contractors, and staff authorized by Customers to access and use the Platform.

By accessing or using our Website, Visitors agree to this Privacy Policy and our Website Terms of Use.

By accessing or using the Platform, Customers and Authorized Users agree to this Privacy Policy and the applicable Platform Terms of Service.

2. Information We Collect

During the operation of our Website, Platform, and services, we may collect or receive the following categories of information.

2.1 Contact Information

When you contact us, request a demo, schedule a consultation, subscribe to updates, or complete a form on our Website, we may collect:

Name
Email address
Phone number
Company or Practice Name
Job Title
Location
Any additional information you voluntarily provide

This information is used to communicate with you, provide requested services, and send relevant updates.

2.2 Account Information

Customers and Authorized Users may create an account that includes information such as:

Email address
Password
Organization name
User role
Authentication credentials

2.3 Billing Information

If you purchase a subscription, billing information such as payment card details or bank account information may be collected and processed by our third-party payment providers.

Keizer does not store complete payment card information.

2.4 Customer and Patient Information

Customers may use our Platform to manage patient communications, appointment scheduling, lead management, healthcare workflows, and patient engagement.

Depending on how the Platform is used, Customers may provide information including:

Patient names
Contact information
Appointment details
Communication history
Lead and inquiry information
Scheduling preferences
Customer relationship management (CRM) information

Where applicable, Keizer processes Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws under executed Business Associate Agreements (BAAs).

2.5 AI Communication Data

Keizer Front Desk™ may process communications including:

Phone calls
Voice recordings
SMS messages
Website chat conversations
Email communications
Appointment requests

These interactions are processed to provide AI-powered patient engagement, appointment scheduling, customer support, workflow automation, and platform improvements.

2.6 Customer Support

When you contact our support team through email, live chat, phone, or support tickets, we may collect information you provide in order to respond to your request, resolve technical issues, improve our services, and maintain quality assurance.

2.7 Automatically Collected Information

When you use our Website or Platform, we may automatically collect information including:

IP address
Browser type
Device information
Operating system
Date and time of access
Pages viewed
Session duration
Clickstream activity
Error logs
Referral URLs

We use cookies and similar technologies to improve platform performance, user experience, analytics, and security.

2.8 Analytics and Tracking Technologies

We may use analytics providers such as Google Analytics and similar technologies to understand Website usage, improve our services, and measure marketing effectiveness.

These services may collect information through cookies or similar tracking technologies.

You may control cookie preferences through your browser settings.

3. How We Use Information

We use the information we collect to:

Provide, maintain, and improve our Website and Platform
Operate Keizer Front Desk™
Automate patient communications
Answer incoming patient calls and inquiries
Schedule appointments
Capture and qualify patient leads
Send appointment confirmations and reminders
Automate patient follow-ups and reactivation campaigns
Manage customer accounts
Process subscriptions and payments
Authenticate users
Provide customer support
Improve AI performance and platform functionality
Monitor system performance and security
Detect fraud and unauthorized activity
Comply with applicable laws and regulatory requirements

We may also use aggregated or de-identified information for analytics, research, reporting, and product improvement.

4. Data Protection and Security

Keizer maintains administrative, technical, and physical safeguards designed to protect customer information.

Our security measures include:

Encryption of data in transit and at rest
Secure cloud infrastructure
Access controls and role-based permissions
Security monitoring and logging
Backup and disaster recovery procedures
Regular security assessments

Where applicable, we comply with HIPAA and other applicable healthcare privacy and security regulations.

5. Cookies

Our Website uses cookies and similar technologies to:

Improve Website functionality
Remember user preferences
Analyze Website traffic
Measure marketing performance
Enhance user experience

You may disable cookies through your browser settings, although some Website features may not function properly.

6. Third-Party Services

Our Platform may integrate with third-party providers including:

Electronic Health Record (EHR) systems
Communication providers
Cloud hosting providers
Payment processors
Analytics platforms
CRM integrations

These third parties process information under their own privacy policies and contractual obligations.

7. Information Sharing

We do not sell your personal information.

We may disclose information only when necessary to:

Provide our services
Process payments
Support Platform functionality
Comply with legal obligations
Protect our rights or security
Respond to lawful government requests

We may also share aggregated or anonymized information that cannot reasonably identify any individual.

8. Data Retention

We retain information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records

Retention periods may vary depending on applicable laws and contractual requirements.

9. External Websites

Our Website may contain links to third-party websites.

Keizer is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Website and Platform are intended for healthcare organizations, healthcare professionals, and businesses.

We do not knowingly collect personal information directly from children under the age of 18.

11. International Users

Our Website and Platform are operated from the United States.

If you access our services from outside the United States, you consent to the transfer, processing, and storage of your information within the United States, where privacy laws may differ from those in your jurisdiction.

12. Do Not Track

Our Website does not currently respond to browser “Do Not Track” signals.

13. State Privacy Rights

Residents of certain U.S. states, including California, may have rights regarding access to, correction, deletion, or restriction of certain personal information under applicable privacy laws.

If you wish to exercise these rights, please contact us using the information below.

Nevada residents may request information regarding the sale of personal information. Keizer does not currently sell personal information.

14. Changes to This Privacy Policy

This Privacy Policy is effective as of the Effective Date listed above.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Your continued use of our Website or Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or data protection measures, please contact us:

Keizer Technologies

📍 Mumbai, India

🌐 Website: https://www.keizertechnologies.com